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Refund Policy

UK Orders Only and Dispatch Time
Our aim is to dispatch all UK orders placed before 12:00 (Monday-Friday) within 24 hours of receiving online payment, subject to stock availability and security checks. Orders placed after 12:00 or at weekends will be processed the next working day. Goods should normally be received within 5 working days (TNT deliveries normally received next working day).

Mixed Paints Refunds
Keep in mind paints purchased through Ray Munn Ltd are tinted as they are ordered. Because of the production costs, Ray Munn Ltd cannot cancel orders, accept returns or provide refunds on these products. For this reason, we recommend you carefully check your order for accuracy before confirming your purchase. Be sure to select the right products, colours and shipping option that best meets your needs. This does not affect your statutory right.

Other Refunds

Right of Cancellation
If you wish to cancel your order please either write to us at Ray Munn Ltd, 861-863 Fulham Road, London – SW6 5HP, fax us on 02073843723 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

Damaged Goods
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call Customer Care on 0207 7369876 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate.

Return Address
Ray Munn Ltd

Contact Us

Ray Munn Ltd.
861 - 863 Fulham Road, 
SW6 5HP, London - UK
+44 207 736 9876
Opening hours:
Mon-Fri - 8:00 to 17:30
Saturday - 8:30 to 17:30
Sunday - Closed

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